Frequently Asked Questions
What is pashmina made from?+
Our shawls are woven from 100% pashmina wool, sourced from high-altitude goats in the Himalayan region, prized for its exceptional softness and warmth.
How do I care for my pashmina shawl?+
We recommend dry cleaning only. Store your shawl folded in a breathable cotton bag, away from direct sunlight and strong perfumes.
Do you ship outside the UK?+
Yes — we ship to destinations across Europe and the United States. Shipping costs and timeframes are calculated at checkout.
How long does delivery take?+
UK orders typically arrive within 3-5 business days. International orders can take 7-14 business days depending on destination.
Can I return or exchange my order?+
Yes, please see our Returns Policy for full details on our 30-day return window and how to start a return.
Are your products ethically sourced?+
Yes. We work directly with artisan weaving communities in Nepal, ensuring fair wages and sustainable practices throughout our supply chain.