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Customer Care

Privacy Policy

Last updated: June 2026

Information We Collect

When you place an order or sign up for our newsletter, we collect information such as your name, email address, postal address, and payment details necessary to process your order.

How We Use Your Information

  • To process and deliver your orders
  • To respond to customer service enquiries
  • To send order confirmations and shipping updates
  • To send marketing emails, only if you have opted in

How We Protect Your Information

We use industry-standard security measures to protect your personal information. Payment details are processed securely and are never stored on our own servers.

Sharing Your Information

We do not sell your personal information. We only share data with trusted third parties where necessary to fulfil your order, such as payment processors and delivery couriers.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at info@nepalthreadco.com. You can also unsubscribe from marketing emails at any time using the link at the bottom of any newsletter.

Cookies

Our website uses cookies to support core functionality, such as remembering items in your cart. We do not use cookies for third-party advertising.