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Customer Care

Terms & Conditions

Last updated: June 2026

About These Terms

These terms and conditions govern your use of the Nepal Thread Co. website and any purchases made through it. By using our site, you agree to these terms.

Products

All shawls are handmade, so slight variations in colour, pattern and texture between pieces are normal and are a natural part of genuine handcrafted pashmina — not a defect.

Pricing

All prices are listed in British Pounds (GBP) and include applicable taxes unless stated otherwise. We reserve the right to update prices at any time, though confirmed orders will not be affected.

Orders

We reserve the right to refuse or cancel any order, for example in cases of suspected fraud, pricing errors, or insufficient stock. If we cancel an order, you will be notified and fully refunded.

Intellectual Property

All content on this website, including text, images and the Nepal Thread Co. name and logo, is the property of Nepal Thread Co. and may not be reproduced without permission.

Limitation of Liability

Nepal Thread Co. is not liable for any indirect or consequential loss arising from the use of this website or our products, to the fullest extent permitted by law.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Questions about these terms can be sent to info@nepalthreadco.com.